On June 6, 2012, the N.Y. State Department of Health released on its website copies of the first mailing that will be sent to consumers affected by the mandatory MLTC initiative.
As revealed in an Advisory Group conference call on May 31, the State is not waiting for CMS approval of its waiver amendment before starting its communications to consumers. This letter is purportedly being mailed this week to Manhattan recipients of Personal Care Services residing below Central Park. Here is an excerpt from the letter:
This is an important notice from the Medicaid Program. We are writing because you get home care or other long-term care services. The way you get these services will change in the next several months. To keep receiving your services, you will be required to join a Managed Long Term Care Plan.
The requirement that you must join a Plan is subject to approval by the federal Centers for Medicare & Medicaid Services (CMS). You do not need to do anything at this time. This letter is to tell you what this change means to you and how it will happen.
The mailing includes a list of all MLTC plans, including MAP and PACE. It also includes the toll-free number of the enrollment broker, NY Medicaid Choice, for consumers to call with questions about MLTC: 888-401-6582.
The mailing with be sent in English and Spanish and also includes a card in 18 languages instructing people to call the toll-free number for assistance in their language.
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